Refund Policy

Last updated: 6 June 2026

This policy explains when you are - and are not - entitled to a refund on eBooks bought from Indie eBooks. It is written to comply with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 and the Consumer Rights Act 2015, and nothing in it reduces your statutory rights.

1. The short version

Because eBooks are digital content delivered instantly, all sales are final once delivery has begun - unless the content is faulty. If a file is faulty, we will replace it or refund you.

2. Why there is no change-of-mind refund

The law gives online shoppers a 14-day cancellation period, but for digital content that right ends as soon as the content is supplied with your express consent. At checkout, you expressly request immediate delivery of your eBooks and acknowledge that you lose the statutory right to cancel once delivery begins. Your download links are issued the moment PayPal confirms payment, so from that point the purchase cannot be cancelled simply because you have changed your mind, bought the wrong title by mistake, or no longer want the book.

3. Faulty digital content - your statutory rights

Under the Consumer Rights Act 2015, digital content must be of satisfactory quality, fit for purpose and as described. Your eBook is faulty if, for example, the file is corrupted and will not open, pages or chapters are missing, the file supplied is a different book from the one described, or a listed format is unreadable on standard reading software.

If your eBook is faulty, you are entitled to a repair or replacement (for example, a corrected file), and if we cannot provide one within a reasonable time and without significant inconvenience to you, you are entitled to a price reduction or a full refund. Refunds for faulty content are made without undue delay, and in any event within 14 days of our agreeing that you are entitled to one, using your original PayPal payment method.

4. How to report a faulty file

Email support@indieebooks.com with your PayPal Transaction ID, the title affected, the format (PDF, EPUB or DOCX), and a short description of the problem, including the device or app you are reading with. Before writing, it is worth re-downloading the file from the My Downloads page - re-downloads are free and an interrupted download is the most common cause of an unreadable file.

5. Download records

For every purchase we keep a delivery record showing when your download links were issued and when each file was actually downloaded, including the format used. These records are our evidence that delivery took place and may be relied on when assessing refund requests, PayPal disputes and chargebacks.

6. What is not covered

We do not refund purchases because you disliked the book's content or writing style, because your device or chosen app does not support a format that was accurately listed on the product page, because you bought a duplicate of something you already owned, or where files have been obtained through fraud. Subjective enjoyment is not a fault - each product page shows the description, formats and price before you buy.

7. Chargebacks

If something has gone wrong, please contact us first - genuine problems are fixed quickly and without fuss. Raising a PayPal dispute or card chargeback on a non-faulty purchase that was delivered as described may result in your download access being suspended while the dispute is investigated.

8. Governing law

This policy is governed by the law of England and Wales. Your statutory rights as a consumer are not affected by anything in this policy.